Refund Policy

Product Subscription Statement

The User understands and agrees that MetaGPT X is a digital software service that encompasses costs related to LLM model API interface usage and server operations. We offer daily free usage quotas along with tutorials to help you fully experience and understand the product’s features and limitations prior to making a purchase. Please take the time to carefully read the relevant information available in the Help Center and App World before subscribing.

MGX PRO Service Refund Policy

MetaGPT X is a digital service that encompasses costs related to the usage of the LLM model API and server operations. Given the nature of digital services, once service delivery commences (i.e., service usage or credit consumption), all subscription fees are, in principle, non-refundable. We do not issue refunds or credits for partial usage periods, nor do we provide refunds or compensation for gifted credits.

1. Submit your application within the refund window:

   • EU, UK, or Turkey users: Within 14 days from the time of charge, or when your credits begin to be consumed (whichever occurs first)

   • All other users: Within 24 hours from the time of charge, or when your credits begin to be consumed (whichever occurs first)

2. Have not actually used the service:

   • Confirmed by our team’s verification that you have not generated any service call records within your refund window (as determined by system logs)

   • Considering the high operational costs of existing LLM and server infrastructure, users who have generated any service call records will not qualify for refunds.

Abnormal situation: We are responsible for providing normal product services. If there is a bug in the product that materially affects your interests, you have the right to request a refund. You need to provide sufficient evidence to prove the existence of the product bug and the resulting loss of benefits. We will promptly address the issue and provide reasonable compensation.

Refund Application Process

To apply for a refund, please contact us via email at [email protected], and include in your email:

• Your order information (account number, order number, purchase date, amount, invoice)
• Reason for refund request
• Your contact information

Refund Processing

Refund requests will be reviewed within five business days. If your refund application is approved, Stripe will process refunds within five to ten business days, returning them to your original payment account.

MetaGPT LLC, a company registered in the State of Delaware, USA (File Number 7606285)

Effective Date: September 3, 2025